Index
Quick reference
1
Eligibility & account
You must be at least 16 years old (or older where required by local law) and capable of entering a binding contract to use ToneTote. Keep your login credentials secret and notify us immediately of any unauthorized activity. You are responsible for everything that happens under your account.
2
ToneTote service
ToneTote provides AI-powered songwriting, lyric, and creative tools. We may update, suspend, or discontinue any feature at any time. Some functionality may be labeled beta or experimental and may contain defects.
3
Credits, payments & subscriptions
- Credits are the unit used to run generations and unlock features.
- Purchases are processed by PayPal or other authorized processors; we do not store your full payment method.
- Credits are non-transferable and non-refundable once used, except where required by law or expressly stated in a promotion.
- Unused credits may be reviewed for refund eligibility at our discretion, subject to payment processor rules and applicable law.
- Refunds are not available for completed generations, downloaded outputs, consumed credits, or dissatisfaction with creative results unless required by law.
- Custom song gift packages (personalized lyrics and custom songs) are governed by Section 3A and our Refund Policy.
- We may change pricing or package structure but will honor credits already purchased.
3A
Custom song gift packages
This Section applies to ToneTote song packages and related custom-song add-ons (including, without limitation, personalized lyrics, custom song production, memory video add-ons, and Spotify placement services purchased as part of a custom gift order). By completing payment for such a package, you acknowledge that you have read and agree to this Section.
Non-refundable nature of custom orders
Each custom song order is produced individually based on information you provide (names, occasion, memories, preferences, and other creative direction). Because production begins upon or shortly after payment and the deliverable is personalized, all fees for custom song gift packages are final and non-refundable once payment is successfully processed, except where a refund is required by applicable law or expressly provided below.
Monetary refunds are not available for dissatisfaction with subjective creative elements (including style, mood, genre, vocal character, or lyrical tone) after delivery of the initial version, except as set out in our revision commitment below or where mandatory consumer rights apply in your jurisdiction.
Revision commitment (up to five revisions)
We are committed to your satisfaction with the creative result. If the initial delivered song does not reasonably meet your expectations, we will provide up to five (5) complimentary revisions per purchased song package, subject to the following conditions:
- You must contact us at [email protected] from the email address associated with your ToneTote account (or the email used at checkout), within thirty (30) days of delivery of the initial version.
- Your request must include your order or payment reference (if available) and specific, actionable feedback (for example: lyric wording, verse structure, tempo, vocal delivery, or arrangement adjustments within the scope of your original brief).
- Revisions cover reasonable creative adjustments to the existing order. They do not include an entirely new concept, a different recipient, or a material change of occasion unrelated to the original purchase, unless we agree otherwise in writing.
- Each revision is typically completed within one (1) business day, subject to queue volume and complexity. We will confirm receipt of your request by email.
- Once five (5) revisions have been provided, or if feedback is abusive, unlawful, or impossible to implement within the original order scope, our revision obligation is deemed fulfilled.
When a refund may still apply
Notwithstanding the above, we will issue a full refund or account credit (at our discretion) if:
- we are unable to deliver your order due to a technical failure attributable to ToneTote;
- payment was charged in error or duplicated; or
- a refund is otherwise required under mandatory consumer protection law.
To request assistance, revisions, or to report a delivery error, contact [email protected]. For additional detail, see our Refund Policy.
4
User content & license
You retain rights to prompts, lyrics, images, audio, videos, and other inputs you submit. By uploading or entering content you grant ToneTote a worldwide, royalty-free license to host, process, display, reproduce, transform, and technically adapt that content as needed to provide, secure, support, and improve the service. Subject to these Terms and your compliance with applicable laws, you may use generated outputs for personal or commercial projects. To the extent permitted by law, ToneTote does not claim ownership of your generated outputs. However, because AI systems may produce similar or identical outputs for different users, we cannot guarantee uniqueness, exclusivity, copyrightability, or freedom from third-party claims. You are responsible for reviewing outputs, clearing any third-party rights, and ensuring compliance with laws before publishing, selling, distributing, or commercially using any output.
5
Acceptable use
When using ToneTote you agree not to:
- Create content that is illegal, pornographic, hateful, or exploitative.
- Infringe intellectual property, publicity, or privacy rights.
- Reverse engineer, probe, or bypass security controls.
- Automate scraping, spam, or interfere with service stability.
- Use the service to train competitive models without our written permission.
We may suspend or terminate accounts that violate these rules.
6
AI disclosures & limitations
AI outputs can be unpredictable and may contain factual errors, offensive or unsuitable elements, similarities to existing works, references to public information, or content that requires editing before use. Outputs are generated automatically and do not represent our views or professional advice. We do not guarantee that any output will be accurate, unique, original, non-infringing, commercially suitable, or accepted by any third-party platform. You are solely responsible for reviewing, editing, verifying, and deciding whether to use or publish any AI-generated output, including complying with disclosure, copyright, publicity, privacy, advertising, and platform rules.
7
Ownership & intellectual property
ToneTote (and its licensors) retain all rights to the platform, models, prompts, documentation, and brand assets. These Terms do not grant you any ownership interest in ToneTote’s IP. You agree not to use our trademarks without permission.
8
Feedback
If you submit ideas, feature requests, or bug reports, you grant us a perpetual, irrevocable license to use that feedback without attribution or compensation.
9
Termination
We may suspend or terminate access if you breach these Terms, misuse the service, or if required to do so by law or third-party providers. You may close your account at any time. Sections relating to ownership, disclaimers, limitation of liability, and dispute resolution survive termination.
10
Disclaimers & limitation of liability
The service is provided “as is” without warranties of merchantability, fitness for a particular purpose, or non-infringement. To the maximum extent permitted by law, ToneTote and its suppliers are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or data. Our total liability for any claim will not exceed the amounts you paid in the 12 months preceding the event.
11
Governing law & disputes
These Terms are governed by applicable law. If local consumer law in your jurisdiction provides additional rights, those remain unaffected.
12
Changes to these Terms
We may modify these Terms from time to time. We will post the updated version and change the “Last updated” date. Material changes will be communicated via email or in-product notice. Continued use after changes constitutes acceptance.
13
Contact
Email: [email protected]