ToneTote.com Return and Refund Policy

Full refund for unfulfilled orders

If your order has not yet been fulfilled, you are eligible for a full refund. To request a refund, please contact us at [email protected] as soon as possible.

Revisions for fulfilled orders

For completed orders, we offer up to five revisions to ensure the final version truly feels right to you.

• Revision process: Share your feedback, and we’ll adjust the song based on your preferences — whether it’s lyrics, delivery, or tone.
• Timeframe: Each revision is typically completed within 1 business day.

We’ll do everything we can to make sure the song feels just right — your satisfaction matters to us.

Please note: Because each song is custom-made and personally crafted just for you, we cannot offer refunds once the final version has been delivered.

Damages or issues

Please review your song upon delivery and contact us immediately at [email protected] if:

• The song is incomplete or incorrect
• There is any technical issue with the delivery

We will evaluate the situation and take appropriate action.

Exceptions / non-returnable items

Due to the personalized nature of our products, we cannot accept returns for custom songs once they have been completed and delivered, except in the cases outlined above (e.g., technical issues or incorrect files).

Refunds

If a refund is approved (for unfulfilled orders or other eligible cases), it will be processed to your original payment method within 10 business days. Please note that your bank or payment processor may take additional time to post the refund to your account.

Contact us

For any questions, concerns, or assistance with returns, revisions, or refunds, feel free to reach out: [email protected]

Thank you for choosing ToneTote.com! We’re committed to making your experience special and ensuring your satisfaction with every personalized song.